Frequently Asked Questions
Everything you need to know about our handcrafted glass ornaments.
How are Old World Christmas ornaments made?
Each ornament is meticulously mouth-blown into finely carved molds using traditional techniques from the 1800s. They are then hand-painted and glittered in a series of labor-intensive steps to achieve their beautiful finish.
What is the standard shipping timeframe?
Orders are typically processed within 2-3 business days. Standard shipping within the continental United States usually takes 5-7 business days, though expedited options are available at checkout.
How should I store my glass ornaments to prevent damage?
We recommend storing your ornaments in a cool, dry place inside their original acid-free boxes or a specialized ornament storage chest to protect the delicate glass and hand-painted details from fading or breaking.
What is your return policy for fragile items?
We offer a 30-day return policy for unused items in their original packaging. If an item arrives damaged due to shipping, please contact our customer service team within 48 hours of delivery with a photo of the damage for a replacement.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated automatically during the checkout process.
Are these ornaments safe for pets and small children?
Our ornaments are intended for decorative use only and are made of fragile glass. They are not toys and should be kept out of reach of children and pets to prevent accidental breakage or injury.